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RETRUN & REFUNDS

Returns & Refunds

Saarinen Organics Returns & Refunds Policy

If for any reason you are not completely satisfied with your purchase, I will say "OMGosh really, Oh-no, you no what, there is no such thing as a skincare range that suits every skin type, I get it, so!!

We will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at kay@saarinenorganics.com within that time if you are not satisfied with your purchase so that we can resolve any issues. 

We recommend that you return the product (and they will need to be returned) via Registered Post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Saarinen Organics will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Only the products will be refunded not the shipping.

If the products were bought from a independent shop the products will need to be returned to them and a refund issued from the store.

All other purchases from our website or in person at markets or from one of our consignment stands can be sent back to us for a refund.

Any products bought on a voucher, gift card or promotional code will receive a store credit.

Note! If you’re returning an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.

Our address is:

Saarinen Organics
2938 Mt Darragh Road

And remember our products are
Not for internal use
Test patch before use
Store in a cool dark place

 

DELIVERY

We use Australian post service, as we live rural all post leaves Wyndham at 10AM every morning during the weekday, any orders past 10AM will have to go into the next days mail.

We ask for your mobile number so Australia post can SMS out your tracking number, we also record your tracking number so if you fail to receive it we can trace it.

Use the Australian post portal to track your parcel .

Saarinen Organics takes no responsibility on the speed of which your parcel will arrive as it is 100% out of our hands though we endeavour to do what we can to find your order.

We have a great report with our existing customers and strive to make lost orders a fair resolve for both parties.

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